We always choose equivalient or higher quality spare parts or manufacturer’s genuine spare parts whenever they are available and the customer approves our quote. This is usually the case for laptop spare parts because spare parts for laptops must be replaced with the same or equivalent parts from the same manufacturer. For desktop computers, there are usually more choices of spare parts in the market, we will source equivalent or better spare parts if the customer agrees or we can attempt to find cheaper options to suit customer’s budget. There are times where genuine manufacturer spare parts are no longer in the market. In this case, we will advise you of other choices and get your approval

We might be able save certain data, but not “everything”. Saving data on a broken computer can be difficult, or impossible sometimes, especially in the instance of Windows/Mac OS reinstallation (i.e. virus issue), or a hard drive problem.

Files such as Documents, Music, Pictures, Videos, Emails might be recoverable, but software programs, settings most likely will be lost. Software programs (i.e. iTunes, MYOB, Skype, Office, antivirus, etc) may need to be re-installed from CDs, the Internet, the same way that you installed them before.

Your old emails might be back, but you will need to re-create your email account settings (email address, password, mail servers, etc). In the instance that Windows/Mac OS need to be re-installed, or hard drive needs to be replaced, it’s not possible to restore your computer to “exactly” how it was before it had the problems. The same applies to transferring data from one computer to another, it is not possible to transfer “everything”.

Keep in mind that it is always your own responsibility to have regular backup of your data and knowing how your programs were installed from the first place so that you can reinstall them later if required (for example, keeping original installation CDs and software licenses).

A good way to understand what can possibly be saved from your computer is to imagine that Windows/Mac OS is your house, your software programs are your furniture, and you may also many customisation, your own setup in that house (your screensaver, background photo, saved passwords, email configuration, settings etc).

When your computer crashes, it means that “house” has collapsed or burned down. We are the builders who help you to rebuild the “house” and salvage what’s left.

It is not possible for us to save “everything” from that collapsed/burned “house”. We can help to rebuild the “house” (Windows/Mac OS), possibly save one or two pieces of furniture (your software programs), but most likely your customisation, setup in the house will be lost (your screensaver, background photo, settings etc). You will need to know how you got the “furniture”, the customisation and setup in the first place to get them again.

Yes for certain parts only. We only supply these parts for customer’s own installation: internal or external 2.5″ and 3.5″ hard drives, RAMs, Windows desktop computer power supplies, Windows desktop computer video card, internal or external CD/DVD drive for Windows computers, USB wireless adaptor, antivirus software. These parts or software are non-returnable and non-refundable regardless whether they solve the customer’s computer problems or not, regardless whether diagnostic was done by the customer or Safemode technicians.

Yes, however, the work will come with no guarantee and upfront payment is required.

Please work with your supplier to ensure the purchased part is correct, compatible and working before giving it to our technician to install. We do not provide any warranty nor guarantee on third-party parts, hardware and software. Any payment for the installation is not refundable in the instance that the part, hardware or software provided by the customer is not working or does not fix the problem, regardless whether the problem was diagnosed by the customer or by Safemode technicians.