Yes. We offer a FREE rental computer while your computer is fixed with us. We have both Microsoft Windows and Apple Mac computers for rental. The rental is free for you to use until your computer is repaired by us. You'll need to make sure the rental computer is well looked after while it's under your care and is
No. Our services include labour and cost of spare part thus we cannot accept cancellation or change of mind. Once quote is approved, we will commence the work immediately, cancellation strictly cannot be accepted. Most of repairs that we do require further testing and spare parts. After the quote is approved, even if spare part has not arrived, there is already
No. In facts, it is not possible to test "everything" on any computers, simply because there is no tools to test everything. Some tests are time consuming, i.e. a full RAM or hard drive test will take hours to complete. Most testing tools are advisory only and not guaranteed to be accurate, i.e. video card and processor stress tests are
We always choose equivalient or higher quality spare parts or manufacturer's genuine spare parts whenever they are available and the customer approves our quote. This is usually the case for laptop spare parts because spare parts for laptops must be replaced with the same or equivalent parts from the same manufacturer. For desktop computers, there are usually more choices
No. We are independent from Apple.
No. In fact, it's not possible for us to check. Your computer might be disassembled during testing which may void your warranty. Thus please make sure to check your purchase records for possible warranty cover before sending the computer to us.
Yes. Delays will most likely occur if you do not give us the correct computer password on your computer. We may need to remove the password if possible and sometimes data loss may occur if we do not have the correct password during repairs. We recommend that you remove any login passwords on your computer before sending the computer to
Yes, most likely we are interested. Please see our Trade In page for more information.
No. We do not provide printing, scanning, faxing services.
Yes. Please make sure to inform us of the delay via email, or phone call.
