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Do you fix printers?

We can only help install a printer onto your computer, and fix connection issues between your computer to your printer. If your printer has mechanical problems, we cannot repair it because we have no experience in this nor access to its spare parts.

Do you repair monitors?

We can replace screens for laptops only, but we do not work on standalone monitors nor TVs.

My computer is old (vintage models). Can you fix it?

Yes, absolutely. We've fixed Windows 98, Windows XP, 2002 - 2008 Apple computers and we can fix yours too. Having said that, when a computer is too old, spare parts for it will become scarce in the market and takes more time to order in. As long as spare parts for your computer are available within your budget, we

Can Safemode test and fix “everything” on my computer?

No. In facts, it is not possible to test "everything" on any computers, simply because there is no tools to test everything. Some tests are time consuming, i.e. a full RAM or hard drive test will take hours to complete. Most testing tools are advisory only and not guaranteed to be accurate, i.e. video card and processor stress tests are

Do you use manufacturer’s genuine spare parts?

We always choose equivalient or higher quality spare parts or manufacturer's genuine spare parts whenever they are available and the customer approves our quote. This is usually the case for laptop spare parts because spare parts for laptops must be replaced with the same or equivalent parts from the same manufacturer. For desktop computers, there are usually more choices

I have important data on my computer, can Safemode technician save everything on my computer?

We might be able save certain data, but not "everything". Saving data on a broken computer can be difficult, or impossible sometimes, especially in the instance of Windows/Mac OS reinstallation (i.e. virus issue), or a hard drive problem. Files such as Documents, Music, Pictures, Videos, Emails might be recoverable, but software programs, settings most likely will be lost. Software

Do you fix mobile phones, iPad and Android tablets?

No. We currently do not fix any mobile phones, iPad and Android tablets. We do fix Windows laptop/tablet (i.e. Microsoft Surface) that has software issues such as viruses, emails, Windows reinstallation.

Can I purchase part from you and install it myself?

Yes for certain parts only. We only supply these parts for customer's own installation: internal or external 2.5" and 3.5" hard drives, RAMs, Windows desktop computer power supplies, Windows desktop computer video card, internal or external CD/DVD drive for Windows computers, USB wireless adaptor, antivirus software. These parts or software are non-returnable and non-refundable regardless whether they solve the customer's

Can I supply my own part and have Safemode install it?

Yes, however, the work will come with no guarantee and upfront payment is required. Please work with your supplier to ensure the purchased part is correct, compatible and working before giving it to our technician to install. We do not provide any warranty nor guarantee on third-party parts, hardware and software. Any payment for the installation is not refundable

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